CRC FAQ Page | Common Questions are Answered

Authorized Apple Service Provider

contact: 507.529.9600

Welcome to the CRC FAQ Page

If you would like to see what CRC can do for your business instead please visit our business page here or how CRC is giving back to local Rochester,MN non profits you can visit our CRC Cares page here.


    Are you an Apple Authorized Service Provider?

  • The short answer is Yes! Computer Resource Center is an Apple Authorized Service Provider.

    apple authorized service provider

    What does this mean?

    We are able to perform the same in warranty repairs that Apple would be able to do for you on your Apple iMac, Mac Pro and Apple laptops like the MacBook, MacBook Air or MacBook Pro

    We hardly have to send any systems into Apple since we have the parts shipped to us

    This may vary with the Apple iPad and Apple iPod. In some instances we have to mail those into Apple since NO Apple Authorized Service Center can replace out individual parts in those devices.

    At this time we are not Authorized to work on the Apple iPhone or the Apple Watch

  • Do You Provide 24/7 Computer Monitoring Software?

  • Yes, Through our CRC Pro Support program.

    Small CRC Pro Support Icon
    The CRC Pro Support program will monitor both Apple and PC Computers by proactively spotting issues with hardware health detection, hard drive read/write issues, software update notification, backup monitoring, antivirus monitoring, operating system update notifications, printer connection issues and network connectivity.

    This software program will work on servers and workstations and gives us a snapshot of the overall health of your computer in order to help us get to issues before they become serious.

  • What is Malware?

  • Malware, or malicious software, is a blanket termed used to describe any piece of computer software which directly acts against the computer user with malicious intent. This can include computer viruses, worms, Trojan horses, ransomware, spyware, adware, and scareware.

    The purpose of Malware can vary by design, but in general malware is used to either disrupt computer usage, gain access to user information, or to extort money from a computer user. Malware can come from many different sources including “drive-by downloads” from visiting websites, downloading infected programs, clicking social media links to infected websites, and email attachments.

  • Can Macs get Malware?

  • Yes, even Mac computers can get Malware.

    In fact, in a study from a leading computer security firm completed in the first quarter of 2017, Mac malware infections grew by over 744% over the previous year.

  • Do You Provide Remote Support?

  • Yes, We use a program called TeamViewer.

    You can download it here. It will provide you with a unique username and password that will allow us to remote in and view and take control of your system so we can assist you with most issues. There are some cases where we need to have the system brought in for evaluation.

  • Do you make Custom Gaming Systems or Custom PC Builds?

  • Yes, if you visit our Custom PC Build page here.

    We have some pre-configured recommendations for you. This does not mean that you are limited to our configurations if you have a specific configuration in mind please give us a call and we can help build a system to your specifications and needs.

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CRC Cares

CRC is giving back to the Rochester community by offering $25 off any Service with a donation to CRC's Charity of the Quarter. Click on the link below for more information...

CRC for Your Business

Is your business having Mac or PC Problems? Looking to upgrade your office PC Workstations? Give us a call at 507.529.9600 or check out the link below!